Support
Common questions about Suppledger, how to restore or cancel a purchase, and how to reach us.
Reminders aren't arriving
Check Settings > Notifications > Suppledger and make sure notifications are on. A Focus can hide them: open Settings > Focus, choose the Focus you use and add Suppledger to its allowed apps. If you haven't opened the app for a while, open it once so it can schedule upcoming reminders again.
How do I log a dose I skipped?
On the Today screen, tap the time slot and choose "Skipped this time". Stock isn't reduced and the dose isn't counted in your totals.
A dose taken after midnight shows up on the previous day
By default a day starts at 4:00 AM, so anything logged between midnight and 4:00 belongs to the day before. You can change the start time under Day starts at in the app's Settings.
How are the totals calculated?
For each product: amount per tablet (or serving) × tablets per dose × doses that day. All products are then added together. Food is not included. The reference values are picked from the Dietary Reference Intakes for Japanese (2025) according to the sex, age and pregnancy or breastfeeding status in your profile. If sex is set to Prefer not to say, the lower of the male and female values is used.
Why is there no upper level for iron?
The 2025 edition of the Dietary Reference Intakes for Japanese does not set a tolerable upper intake level for iron, so the app shows "No upper level set (2025 edition)" and makes no comparison. That doesn't mean any amount is fine.
Does the app tell me how much to take or what not to combine?
No. It adds up what you record and shows it next to published reference values. It is not a medical device and makes no diagnosis or interaction checks. Talk to your doctor or pharmacist about anything that concerns you.
Moving to a new iPhone
If you use iCloud, sign in to the same Apple Account on the new iPhone and install the app; your data syncs over. Without iCloud, data stays only on the original iPhone.
How do I cancel my subscription?
Go to Settings > [your name] > Subscriptions, choose Suppledger and tap Cancel Subscription. Deleting the app does not cancel it. Pro stays active until the end of the period you've paid for, and cancelling during the free trial means you won't be charged.
Restore purchases
After moving to a new iPhone or reinstalling, open the app's Settings and tap Restore Purchases while signed in with the Apple Account you bought with. Both the yearly plan and the one-time purchase can be restored.
Contact
Send questions or bug reports by email. Including your iPhone model and iOS version helps.